Player Protection

Play Smart. Stay in Control with 99cv

99cv believes that gambling should be entertaining, not a source of stress or financial hardship. Our responsible gaming tools are here to help every Bangladesh player stay in control.

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Our Commitment to Responsible Gaming

At 99cv, we are committed to providing a safe, fair, and responsible gambling environment for all players in Bangladesh. We understand that for the vast majority of players, online casino games and sports betting are a fun and enjoyable pastime. However, we also recognise that for some individuals, gambling can become problematic. Our platform is designed with player wellbeing at its core.

99cv offers a range of practical tools — deposit limits, session time-outs, and self-exclusion options — that put you in the driving seat of your own gaming experience. We encourage all Bangladesh players to use these tools proactively, set clear personal limits before starting a session, and treat gambling purely as entertainment rather than a way to make money or resolve financial difficulties. Responsible gaming is not just a policy at 99cv — it is a genuine commitment to every member of our community.

Responsible Gaming Tools at 99cv

We provide the following practical tools to help you manage your gambling activity. To activate any of these features, contact our support team at [email protected] with your account details.

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Deposit Limits
Set a daily, weekly, or monthly deposit limit on your 99cv account. Once a limit is in place, it takes effect immediately and cannot be increased for 24 hours after the request, giving you time to reconsider. Reducing a limit takes immediate effect. This tool helps you keep your gambling spending within a budget you are comfortable with.
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Session Time-Out
Take a short break from the platform with a session time-out. You can request a time-out for 24 hours, 7 days, or 30 days. During a time-out period, your account remains open and withdrawals are still available, but you will not be able to place bets or access games. This is an ideal option if you simply need a short cooling-off period.
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Self-Exclusion
If you feel that gambling is significantly affecting your life, self-exclusion allows you to close your 99cv account and block yourself from accessing the platform for a minimum period of 6 months, up to a permanent exclusion. During self-exclusion, any remaining account balance will be returned to you. To request self-exclusion, email [email protected] with subject 'Self-Exclusion Request' and your registered mobile number. Requests are processed within 24 hours.
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Cool-Off Period
A cool-off period is a shorter alternative to full self-exclusion — ideal for players who want a brief pause without closing their account permanently. Cool-off periods are available for 1, 7, 14, or 30 days. Your account resumes automatically once the cool-off period expires. You cannot reverse a cool-off period once it begins.
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Account Closure
If you wish to close your account permanently for any reason, including responsible gaming concerns, contact [email protected]. Any verified real-money balance will be returned via your last used withdrawal method. Account closures are processed within 2 business days of a verified request.
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Activity History Review
You may request a detailed history of your account activity — including all deposits, withdrawals, bets placed, and session durations — at any time by contacting [email protected]. Reviewing your gaming history regularly is a healthy habit that helps you understand your patterns and stay within your intended limits.

Age Verification and Under-21 Policy

The 99cv platform is strictly intended for adults aged 21 and above. This is a firm rule with no exceptions. Every new account registration on the 99cv platform requires age verification as part of our KYC process. Players must provide a valid national identity document — such as a National ID (NID) card or passport — confirming that they are 21 or older before deposits, withdrawals, or gameplay are permitted.

If you are a parent or guardian living in Bangladesh and you believe a person under 21 in your household has accessed or registered on the 99cv platform, please contact us immediately at [email protected]. We will take prompt action to investigate the account and, where confirmed, close the account, return any deposits, and permanently block access from that device. 99cv also recommends the use of parental control software on shared devices to prevent underage access to gambling websites.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of income, education, or background. Recognising the warning signs early — in yourself or someone close to you — is the most important step toward getting help. The following behaviours may indicate that gambling is becoming a problem.

  • Spending more money or time gambling than you originally intended, and finding it difficult to stop once you have started a session.
  • Gambling with money that was intended for essential expenses such as rent, food, bills, or family needs.
  • Chasing losses — continuing to gamble in an attempt to recover money that has already been lost, often resulting in bigger losses.
  • Feeling restless, irritable, anxious, or depressed when not gambling, or using gambling as a way to escape personal problems or negative emotions.
  • Lying to family, friends, or employers about gambling activity, or concealing the amount of time or money spent on gambling.
  • Borrowing money, selling personal belongings, or taking loans specifically to fund gambling activity.
  • Neglecting work, studies, family responsibilities, or personal health because of time spent gambling online.

Quick Self-Assessment

Answer the following questions honestly. If you find yourself answering "yes" to two or more of these questions, we encourage you to use our self-exclusion or time-out tools, or to contact our support team for a confidential conversation.

Q1Have you ever gambled with money you could not afford to lose, such as rent, food, or bill money?
Q2Do you find it difficult to walk away from gambling once you have started, even when you planned to stop?
Q3Have you tried to win back money you lost through gambling by placing more bets?
Q4Do people close to you — family members or friends — express concern about how much time or money you spend gambling?
Q5Do you use gambling to escape from stress, anxiety, boredom, or personal problems in your everyday life?

If you answered yes to 2 or more questions above, please consider using our deposit limits or self-exclusion tool, or reach out to our support team. These tools exist specifically to help you — there is no judgment involved.

Tips for Keeping Gambling Safe and Enjoyable

The following guidelines are recommended for all 99cv players in Bangladesh. They are not rules — they are practical habits that experienced players use to make sure gambling stays a fun activity rather than a financial burden. Set a budget before every session and treat it like a ticket price for entertainment, not an investment you expect to get back. Never gamble with borrowed money or money earmarked for household expenses.

Set a time limit for each session and use your device's built-in screen time tracking to stay accountable. Take regular breaks — even during a winning streak. Never chase losses. If a session has not gone the way you hoped, the responsible choice is to log out, take a break, and come back another time. No amount of extra bets is guaranteed to reverse a run of bad luck.

Remember that games on the 99cv platform — including slots, crash games, and live casino — are powered by certified RNG (Random Number Generator) technology and RTP (Return to Player) values that ensure fairness. No game outcome can be predicted or influenced. Play for the entertainment experience, not as a strategy for income. If gambling is no longer fun, it is time to stop and speak to someone.

Need Help? Contact 99cv Support

If you are concerned about your own gambling or the gambling of someone close to you, please do not hesitate to reach out to the 99cv support team. All responsible gaming enquiries are treated with complete confidentiality and without judgment. Our team is here to listen, provide information about available tools, and help you take the next step.

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99cv Support Team

To request deposit limits, session time-outs, self-exclusion, account closure, or activity history, or simply to talk to someone about a concern, email us at:

[email protected]

Our support team is available 24 hours a day, 7 days a week. Please include your registered mobile number and use the subject line 'Responsible Gaming' so we can prioritise your request and connect you with the right team member.

Learn More About 99cv

Visit our FAQ for answers about account tools, deposits, and withdrawals, or read more about 99cv to understand our values and commitment to Bangladesh players.

Visit Our FAQ About 99cv