99cv Privacy Policy — Your Data, Protected

1. Introduction

99cv ("we", "us", "our") is committed to protecting the privacy of all users of the 99cv online casino and sports betting platform at https://99cv.bet (the "Platform"). This Privacy Policy explains how 99cv collects, processes, stores, shares, and protects your personal information when you register an account, make deposits or withdrawals, or otherwise use the Platform. It also sets out the rights available to you in respect of your personal data.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with this policy, please do not use the Platform. This Privacy Policy should be read together with our Terms and Conditions.

2. Information We Collect

99cv collects personal information that is necessary to operate the Platform, comply with applicable legal obligations, and deliver a safe and personalised experience to Bangladesh players. The categories of data we collect are described in the table below.

3. How We Use Your Information

99cv uses your personal information only for the purposes described in this policy. We will never use your data for purposes incompatible with those stated below without first obtaining your explicit consent.

• 2.1Account administration: To create, manage, and maintain your 99cv account, verify your identity and age under KYC requirements, and process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• 2.2Legal compliance: To fulfil obligations under applicable laws, including anti-money laundering (AML) requirements, age verification mandates, and any lawful request from a competent regulatory or law enforcement authority.
• 2.3Service delivery and improvement: To operate, personalise, and continuously improve the Platform — including game recommendations, bonus personalisation, and platform performance monitoring — to serve Bangladesh players better.
• 2.4Fraud prevention and security: To protect 99cv and its players from fraud, multi-accounting, collusion, bot usage, and other prohibited conduct. Technical and identity data are used to detect suspicious patterns and secure the Platform.
• 2.5Marketing communications: To send you promotional offers, bonus notifications, and Platform updates via SMS or email, where you have consented or where permitted under applicable law. You may opt out of marketing messages at any time by contacting [email protected].

4. Legal Basis for Processing

99cv processes your personal data on the following legal bases, depending on the specific purpose of the processing activity concerned.

• 3.1Contractual necessity: Processing your identity, contact, and financial data is necessary to provide the Platform services you have requested — including account creation, payment processing, and game access. Without this data, 99cv cannot fulfil its contractual obligations to you.
• 3.2Legal obligation: Processing certain categories of data — particularly for KYC, AML, and age verification — is required under applicable laws. 99cv must retain records of such processing for the periods required by law, irrespective of your instructions to delete data.
• 3.3Legitimate interests: 99cv may process certain technical and behavioural data based on its legitimate interests in preventing fraud, maintaining platform security, and improving service quality, provided such processing does not override your fundamental privacy rights.

5. Sharing Your Information

99cv does not sell, rent, or trade your personal information to any third party. We may, however, share your data with trusted partners where strictly necessary for the purposes listed below.

• 4.1Payment processors: Financial data is shared with licensed payment service providers (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard networks) solely to process your deposits and withdrawals. These providers operate under their own privacy frameworks.
• 4.2Game providers: Certain technical session data is shared with certified game technology providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) to enable seamless game delivery and to detect cheating or abuse within their platforms.
• 4.3Regulatory and legal authorities: 99cv may disclose your personal data to competent regulatory bodies, law enforcement agencies, or courts if required by law or if we determine in good faith that disclosure is reasonably necessary to protect the rights, property, or safety of 99cv, its players, or the public.
• 4.4Analytics and technical service providers: Anonymised or pseudonymised technical data may be shared with analytics providers to monitor Platform performance and user experience. No data that directly identifies you is shared for analytics purposes without your prior consent.

6. Cookies and Tracking Technologies

The 99cv Platform uses cookies and similar tracking technologies to operate essential Platform functions, improve your experience, and support our fraud detection systems. This section explains how we use these technologies.

• 5.1Essential cookies: These cookies are strictly necessary to operate the Platform. They enable functions such as user session management, login state, and security token validation. You cannot opt out of essential cookies while using the Platform, as the Platform cannot function without them.
• 5.2Functional and analytics cookies: These cookies help 99cv understand how Bangladesh players use the Platform — for example, which game categories are most popular, how long sessions last, and what features players engage with. The data collected via these cookies is aggregated and does not identify individual users directly.
• 5.3Managing cookies: You may control cookie settings through your mobile browser's privacy settings. Disabling functional cookies may limit certain Platform features. Disabling essential cookies will prevent the Platform from operating correctly. For assistance with cookie settings, please contact [email protected].

7. Data Retention

99cv retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve any disputes or enforce our agreements.

• 6.1Active account data: While your 99cv account is active, we retain all associated personal, financial, and technical data to provide you with uninterrupted access to the Platform and its services.
• 6.2Post-closure retention: Following account closure, 99cv retains your identity and financial transaction records for a minimum period required by applicable AML and financial record-keeping laws. This retention period is typically 5 years from the date of the last transaction or account closure, whichever is later.
• 6.3Deletion requests: You may request deletion of your personal data at any time by contacting [email protected]. Where deletion is legally permissible (i.e., where we are not required by law to retain the data), 99cv will process your deletion request within 30 days of receipt.

8. Your Privacy Rights

As a 99cv Platform user, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact [email protected] with your registered mobile number and a description of your request.

• 7.1Right of access: You may request a copy of the personal data 99cv holds about you. We will provide this information in a structured, readable format within 30 days of your verified request.
• 7.2Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Corrections to identity data may require you to submit updated verification documents.
• 7.3Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw your consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to applicable legal retention obligations.
• 7.4Right to restriction: You may request that 99cv restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being assessed.
• 7.5Right to object to marketing: You have the right to object at any time to the processing of your personal data for direct marketing purposes. To opt out, email [email protected] with the subject line 'Marketing Opt-Out' and your registered mobile number. We will action your request within 7 business days.

9. Data Security

99cv employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include the following.

• 8.1Technical safeguards: All data transmitted between your device and the 99cv Platform is encrypted using 256-bit SSL/TLS technology. Stored personal and financial data is encrypted at rest. Access to production systems is restricted to authorised personnel only, using multi-factor authentication and role-based access controls.
• 8.2Incident response: In the unlikely event of a data breach that poses a risk to your rights and freedoms, 99cv will notify affected users as soon as reasonably practicable and will take all steps necessary to contain the breach and mitigate its impact. Users are encouraged to report any suspected security incidents to [email protected] immediately.

10. Children and Underage Users

The 99cv Platform is strictly intended for adults aged 21 and above. 99cv does not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on the Platform or provided personal information to 99cv, please contact us immediately at [email protected]. Upon confirmation, we will take immediate steps to close the account, delete any associated personal data, and return any deposits made. We maintain age verification procedures at registration and reserve the right to request supporting identity documents at any time to confirm that a user meets the minimum age requirement.

11. Changes to This Privacy Policy

99cv reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. The revised policy will be published at https://99cv.bet/privacy-policy with an updated effective date. Where changes are material, we will make reasonable efforts to notify registered users via their registered mobile number or email prior to the changes taking effect. Your continued use of the Platform after any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 99cv processes your personal data, please contact our support team by email at [email protected]. Please include your registered mobile number in your message so we can identify your account and respond promptly. We aim to respond to all privacy-related enquiries within 5 business days. For urgent data security concerns, please mark your email subject line as 'URGENT — Privacy' and we will prioritise your request.